Dutch healthcare giant Philips announced the successful deployment of its Clinical Command Centre solution with Western Australia’s East Metropolitan Health Service (EMHS) to improve patient care and proactively detect the risk of patient deterioration.


As a cornerstone of EMHS’s Health in A Virtual Environment (HIVE) program, the Clinical Command Centre solution drives a hub-and-spoke model of care utilizing machine learning, and predictive analytics to reduce length of stay as well as complications, avoidable transfers and mortality.

HIVE clinicians are alerted when a monitored patient displays early signs of clinical deterioration. Once alerted, clinicians use the patient's information, data analytics tools and clinical systems to support and collaborate with the ward-based clinical teams using two-way audio and video to respond appropriately.

The Clinical Command Centre is based at Royal Perth Hospital (RPH), overseeing inpatients in step down units and higher acuity wards. In its first year, HIVE will monitor 50 beds across 11 different wards at Royal Perth and Armadale hospitals. The HIVE will be staffed by one clinician and two nurses continuously, operating 24 hours a day, seven days per week.

The service will have a wide range of benefits to the health system including reducing the length of stay for patients located in monitored beds, reducing hospital readmissions and reducing the number of patient transfers from Armadale to Royal Perth hospitals. This ultimately improves the patient experience, staff experience and has substantial financial benefits.


“The HIVE will revolutionize the way we deliver health care in WA, and will also provide ongoing opportunities for research involving artificial intelligence and data analytics to ensure WA researchers are at the forefront,” said Health Minister Roger Cook at the official opening of HIVE on 14 December 2020.

“This Clinical Command Center will help EMHS unlock gains and efficiencies and drive innovations that help deliver on the ‘quadruple aim’: enhancing the patient experience, improving health outcomes, lowering the cost of care, and improving the work life of care providers,” said Matt Moran, Philips Managing Director Australia and New Zealand.



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