Clinical and practice management software provider Clinic to Cloud has adapted to Medicare’s new web services platform for claiming.

Services Australia, the government body that delivers government payments and services for Australia, recently announced changes that affect all software providers. All software providers will have to be web services ready by 13 March 2022.

Web services is an internet technology developed to allow healthcare practitioners to share data with Services Australia securely. According to Clinic to Cloud, many software providers maintain their use of adaptor technology, which will no longer be compatible from 13 March 2022.

Existing Public Key Infrastructure (PKI) will soon be replaced with Provider Digital Access (PRODA), Services Australia’s own authentication system. PRODA is intended to heighten security by verifying an individual’s identity and organisation against the Australian Business Register.

In its compliance with the newly required web services functionality, Clinic to Cloud says it has integrated with a Medicare web services provider to prevent future Medicare updates from affecting its customers.

Part of Clinic to Cloud’s compliance also includes reducing its reliance on PKI certificates. The software provider says this will ensure no disruption to claiming services, while also averting any risks associated with having to upload certificates and receive PKI pass phrases from Medicare.

Software providers that continue to use adaptor technology past the date will no longer be able to access numerous services. The upgrade from adaptor technology will affect the central platforms of Medicare Online (including Australian Immunisation Register and DVA), ECLIPSE, PBS Online, and Aged Care Web Services.

In March this year, Clinic to Cloud revamped its patient portal to enhance the user experience for patients. This includes booking appointments; viewing fees, invoices, and approved results from pathology and imaging investigations; and uploading referrals.



White papers