Simply Helping, a healthcare provider offering a range of community care services including aged and disability care, has tapped healthcare software services specialist Civica to deploy its cloud-based community care product suite.

The software integration will help streamline back-end processing and enable more than 1,000 of Simply Helping’s staff members to better support their clients from the field.

Carelink and the care planning tools will be deployed as cloud based tools, providing an integrated solution for the Simply Helping franchisees and deliver efficiencies through improved capture of data at point of care planning, including assessments and in optimising rosters.

Craig Porte, managing director of Civica Care told Healthcare IT News that further efficiencies would be realised in NDIS and HCP claiming, with Simply Helping expected to experience savings of $100,000 per annum.

In addition to offering access to CarelinkGo, the company's mobile application enabling time and attendance reporting ,the CarelinkAir module will enable administration staff to access information and forms from any web-enabled device.

"Having mobile staff with all the information they need on a smartphone when delivering services and being able to process time and attendance information electronically allows quality services at the lowest cost possible," Porte said. "The care services operate on thin margins and keeping staff in the field and being able to operate optimally reduces staff and overhead costs."

He said Simply Helping would be rolling out the CarelinkGo smartphone app, which would remove the need for paper timesheets and allow automated award interpretation for payroll processing, lead to savings in excess of $50,000 each year.

Security of data on the server and mobile devices is protected through encryption, password protection and use of Amazon Web Services security tools, Porte explained.

He noted client experiences through self-service and service feedback, paperless processes and interoperability through open systems will be key results of digitalization for Australia's healthcare industry. 

In addition, interoperability with the likes of the country's National Disability Insurance Agency and Department of Health, as well as best of breed third party products, should deliver significant efficiencies in the next 12-18 months.

"Simply Helping will also reap the benefit of continued digitalisation in the healthcare market through our commitment to the ongoing use of digital tools hitting the marketplace," he noted.



White papers