People suffering heart attacks in Victoria will have urgent care reach them faster with the launch of a smartphone app designed to get first responders to patients stat, even when they’re off duty.

Ambulance Victoria’s GoodSAM app harnesses cutting edge tech to alert qualified and registered paramedics and other first responders to a nearby cardiac arrest after a call is made to Triple Zero.

According to Premier Daniel Andrews, a first responder providing first aid in the critical minutes before an ambulance arrives can be life-saving.

“In an emergency, every second counts. This cutting-edge technology means highly trained first responders can get to the scene of a cardiac arrest sooner – boosting the chance of survival,” Andrews said.

The revolutionary app has been rolled out as part of a pilot and has already been credited with the survival of patients in Narre Warren South and Ballarat.

Now when a heart attack call comes in to Triple Zero, the closest ambulance will be dispatched and the three nearest registered responders will receive instant alerts via the GoodSAM app.

The GoodSAM app is being used by first responders from Ambulance Victoria, Life Saving Victoria, the CFA, St John Ambulance Victoria and Chevra Hatzolah.

The integration of the app is part of the government’s $500 million plan to improve ambulance response times, which includes the addition of 450 paramedics, new vehicles and more stations across the state.

Despite rising demand, Victorian paramedics are reaching emergencies within the benchmark 15 minutes 83 per cent of the time.




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